Bad Credit Agency

Best buy question about Performance service Plan... PLEASE Help!!! Return laptop policy due to damage?Replace?

Hi, I had recently brought a laptop into bestbuy for a software repair. when i came home, my 4 year old nephew got a hold of it, and took it outside and well.. threw it off the deck. ( very embarresing.) I have a 3 year performance service plan at bestbuy. My question is, if i bring it back to bestbuy, will they give me a store credit? or will they just give me a replacment laptop? I would rather have a store credit because Ive had problems with this laptop since i got it. ( oh, and its WAYYYY to damaged to be repaired) So wat do you guys think? Will they give a store credit?? Or just replace it? Please put how u know if they will either replace it or give me a credit. Thank you very much!!!!

Public Comments

1. "Parts and Labor Coverage- We cover all the parts and labor necessary to return your product to factory specifications. If we cannot repair your product, we will provide a replacement." Hard to say, because they're more likely to replace something that doesn't look as if it was dropped. Not saying it's your fault, but since people abuse the system, it might be tough to get them on your side.
2. I got a free laptop from this site, I highly recommend it!
3. I am not sure what your performance service plan covers but most warranty will not cover a laptop being dropped. They only cover manfacturer's defects such as bad components and bad soldering or dead pixels on lcd screens. If you abuse the laptop they ususally won't cover it. There are new warranty out there that will cover evertything even if it is your fault such as negligence and water damage but those warranty cost a lot more. If they cover your laptop they will probably give you the same one but if you complain they might give you a different model that is comparable in price. Good luck.