Bad Credit Agency

My credit card company send my account to collection agency, what should I do?

My credit card company (AMEX) sent my account to collection agency right now when I am with Credit Solution. Collection agency kept calling me to collect the fee. I told them that Credit solution is working on to negotiate with AMEX to settle the account and they told me that AMEX doent accept the their offer and cancelled my account already. Are they lying about this or its for real? Credit solution told me that if AMEX reject the offer, we should've known already and telling me dont listen to what collection agency say to me. If anything are we able to negotiate with American express instead of their collection agency? Please help. Thank you!

Public Comments

1. UMMMM PAY UP
2. Pay your bills.
3. The creditor wont deal with you if a collection agent has it. You have to deal with them or send a letter stating you are unable to pay the bill and not to contact you anymore. After that the creditor can turn it over to another collection agent and start the process over again.
4. No longer communicate with the collection agency or AMEX. They are no longer your concern. Work solely with that Credit solution company and ask them what your next move should be. The collection agency's main goal is to get the money. They will lie, cheat and steal to get that money. They have no morals. Protect your rights and yourself and just deal with CS from now on. This has happened to me before actually and I learned the hard way. Good luck to you!
5. dont listen to the collection agency..they will lie in order to make u panic in hope you will pay up. you can not pay what u dont have and its not like your sitting there with ur head in the sand..your doing something about it. credit solutions are now working for you to help you through this..a service you are paying for so dont think anything about pressuring them to get in contact on your behalf with the collection agency. give the agency your refrence umbe and the persons name and numbers whos dealing with this for you. do not worry..it will soon be sorted...they will have to accept an offer soon and credit solution are use to dealing with things like this. as long as your offering to pay soemthign rather then nothign at all you are just fine. good luck.
6. If you're working with a Credit Couseling Service, do not listen to ANYthing the Collections Agencies tell you. I speak from experience, and I'll tell you what's going on. The company you're working with is trying to arrange a payment plan with your credit card company. The credit card company doesn't want to do this, because they lose out on all that lovely interest, etc. So what they do is send it to a Collections Agency. The employees of a Collection Agency are paid on commission, meaning they only get money if you make a payment. They will lie to you repeatedly, trying to scare you into paying them. Don't do it. They can legally do this for three months, because until you've been paying on your plan for three months, the repayment plan isn't considered final. Once you've been paying for three months straight, then the calls will stop. Until then, the best thing you can do is just not answer the phone when they call. It's very nerve-wracking and horrible. Good luck, and do everything you can to stick with your repayment plan. Bankruptcy's a horrible pain.
7. Typically once the account gets handed to a collection agency, you deal with the collection agency, NOT the credit issuer. The credit issuer has given up on the account, and has given it to the agency. If the agency collects, they get a commission.
8. Listen to your credit counselor, not the collection agency. The job of a collection agency is to hound and threaten you in any way necessary to get you to pay the debt. They WILL lie to you and waste your time and call you ten times a day -- whatever it takes. Until you hear from AMEX yourself, or your counselor hears from them assume the collection agency is full of shit and hang up on them.
9. Credit Solution may not be a reputable company. Ask credit solution to fax over their paperwork to the collection agency and speak with htem directly, if they have already taken over there is NOTHING you can do. You can usually work out a payment plan with them, and I would not work with credit solution anymore, most of those companies scam you out of your money by promising better credit, the only real way to better credit is to pay all your outstanding balances, (before you get a lien on your bank acct. or it gets taken from your taxes...totally legal and it goes to show how much power collection agencies actually have), go to www.annualcreditreport.com to view your credit report from the THREE agencies, if you want to pay a little extra you can view your credit score as well, do not apply for any more cards, including store cards, and open a secured credit card with a low balance that you will make monthly payments on and pay at least the minimum balance.
10. you need to call amex yourself and see what they have to say, if they didnt agree then your going to have to pay.
11. Once the account goes to outside collection company the account is under the collection agency. You owe the collection company you don't deal with AMEX anymore. You didn't pay AMEX so they closed your account and send it to collection company. Don't listen to the credit solution. What credit solution companies do is they try to work with lender to try to get more time, see if they can get late fee waived etc. But once AMEX send it to collection then AMEX has nothing to do with you. These credit solution are scam. Do you know by going to these type of companies you ruin your credit. It shows you couldn't manage your own debt so you hired a outside company to do it for you.
12. This happened to my step-son. they agreed on a lesser amount after a while so see what you can work out.
13. First, credit Solutions is a terrible company. I tried to consolidate and settle my credit cards coming out of college through them. Going in my credit score was over 720. now my credit 570. In two years it dropped over 150 points! Also their customer service was terrible. However, now that you're in it, you've signed over your power of attorney in this matter to credit solutions, so now they must deal with credit Solutions. Similar to your lawyer being the contact if you're being sued, not you. Next time they call you calmly tell them that you have signed power of attorney for this matter over to credit solutions and their phone number is...
14. Credit card agencies when find excessive default in repayments and debt burden increasing with their client, refer the matter to a credit collection agency. This agency specializes in recovering debts. The usual process is that the credit collection agency starts calling you about the debt and its recovery. Many people simply run away from such calls. But, this is certainly not the right way to tackle the situation. Here takes a look at simple steps that can save things from getting worse. 1. Don't avoid the credit collection agencies call. Respond to them and make sure they get the message that you intend to pay your debts. 2. Be polite in conversation with the credit collection agencies. Don't let things slip out of hands, and don't let them dominate things. If they abuse you tell them politely but in firm words that this is improper behavior and since you are co-operating with them in debt repayment rude things are not required. 3. Explain your situation clearly to the credit collection agency, what caused the debt, whether it was an emergency situation that took things out of hand or anything else. Tell them clearly and mention your existing financial situation. Ask them to lower interest rates, or provide all the help they can offer. Read more from:http://www.credit-card-gallery.com/article/253,Stressed_with_credit_card_collection_agency's_calls_Stop_things_from_getting_worse_with_these_5_surefire_tips